Contact/FAQ

1. What are the delivery times?

Our delivery times generally vary between 7 and 14 business days, depending on your location and the product ordered. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. How do I track my order?

As soon as your order ships, you will receive a tracking link by email. You can also contact us at any time for up-to-date shipping information.

3. I made a mistake in my delivery address, what should I do?

Contact us as soon as possible at contact@goodstuffy.com. If your order hasn't shipped yet, we'll make the change without any hassle.

4. Can I change or cancel my order?

Yes, but only before shipping. Please contact us as soon as possible for any changes or cancellations.

5. What should I do if I receive a defective or non-compliant item?

Don't panic! Send us a photo to contact@goodstuffy.com and we'll offer you a prompt replacement or refund.

6. Are payments secure?

Yes, 100%. Our site uses SSL encryption, and all transactions are processed through secure payment platforms like Shopify Payments, PayPal, or Stripe.

7. Do you offer returns?

Yes, you have 14 days after receipt to return a product if you are not satisfied. The product must be unused and in its original packaging. Contact us for details.

8. How can I contact you?

By email to: contact@goodstuffy.com

We generally respond within 24 to 48 hours (excluding weekends and public holidays).